Frequently Asked Questions
Everything you need to know about shopping with Saint and Sofia.
Where are your clothes designed and manufactured?
All Saint and Sofia collections are designed in our London studio. We work with family-run factories in Europe, primarily in Italy and Portugal, to ensure high-quality craftsmanship and fair labor practices.
What is your standard shipping timeframe?
We offer express global shipping. Orders within the UK typically arrive in 1-2 business days, while international deliveries generally take 3-5 business days depending on the destination.
What is your return policy?
We offer a 28-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
How do I ensure I choose the right size?
Each product page features a detailed 'Size Guide' and specific garment measurements. If you are between sizes, we generally recommend sizing down for a more tailored fit or sizing up for a relaxed look.
Do you use sustainable materials?
Sustainability is at our core. We prioritize natural fibers like organic cotton, Merino wool, and Tencel, and we use recycled packaging to minimize our environmental impact.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and buy-now-pay-later options such as Klarna.